Accessibility statement
This statement applies to content published on www.trade-remedies.service.gov.uk.
This service is run by the Trade Remedies Authority. It is designed to be used by as many people as possible. The text should be clear and simple to understand.
You should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- get from the start of the service to the end using just a keyboard
- get from the start of the service to the end using speech recognition software
- listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
How accessible this service is
We know some parts of this website are not fully accessible. For example:
- some pages and document attachments are not written in plain English
- there is not enough contrast between text and its background
- some documents have poor colour contrast
- some images do not have image descriptions
- some content cannot be operated with a keyboard without needing specific timings for individual keystrokes
- users don’t always get information in an order that is understandable
- labels or instructions are missing where content requires user input
- the purpose of every link cannot be understood by link text alone
Feedback and contact information
If you need information on this website in a different format like accessible PDF, easy read, audio recording or braille:
- email contact@traderemedies.gov.uk
- call +44 (0) 20 7215 5000
We’ll consider your request and get back to you in 5 days.
Reporting accessibility problems with this service
We’re always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we're not meeting accessibility requirements:
- email contact@traderemedies.gov.uk
- call +44 (0) 20 7215 5000
Enforcement procedure
In England and Wales, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this service’s accessibility
The Trade Remedies Authority is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website is partially compliant with Web Content Accessibility Guidelines version 2.1 AA standard.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
- Information and relationships that are implied by visual or auditory formatting are not preserved when the presentation format changes.This fails 1.3.1. success criterion.
- There is not enough contrast between text and its background so that it can be read by people with moderately low vision (who do not use contrast-enhancing assistive technology). This fails WCAG 1.4.3 success criterion.
- Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not be given information conveyed in images. This fails WCAG 2.1 success criterion (Non-text Content).
- Not all text can be resized without assistive technology up to 200 percent without loss of content or functionality. This fails WCAG 1.4.4 success criterion.
- Some content is not operable with a keyboard without needing specific timings for individual keystrokes. This fails WCAG 2.1.1 success criterion.
- Where users are navigating sequentially through content they don’t always get information in an order that is understandable and can be operated from the keyboard. This can be confusing as users can’t form a consistent mental model of the content. This fails WCAG 2.4.3 success criterion.
- The purpose of every link cannot be understood from the link text alone so users can decide whether to follow the link. This fails WCAG 2.4.4 success criterion.
- The keyboard does not have a mode where the user can always see which part of the page the keyboard will interact with. People with attention limitations, short term memory limitations, or limitations in executive processes benefit by being able to discover where the focus is. This fails WCAG 2.4.7 success criterion.
- The application does not automatically identify and describe an input error so that users are aware that an error has occurred and can determine what is wrong. This fails WCAG 3.1.1 success criterion.
- Labels or instructions are missing where content requires user input so that users know exactly what is expected from them or in the case of radio buttons, checkboxes or similar, users know what they have selected. This fails WCAG 3.2.2. success criterion.
- Start and end tags are missing meaning that screen readers won’t be able to accurately parse and interpret content. This fails WCAG 4.1.1 success criterion.
- Where custom controls are created, measures have not been taken to ensure that the controls can be controlled by assistive technology. This fails WCAG 4.3.2 successes criterion.
- Many documents are in less accessible formats, for example PDF.
Disproportionate burden
We believe that fixing the accessibility problems with some content would be disproportionate because the relevant platform will be replaced soon.
Content that’s not within the scope of the accessibility regulations
Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.
What we’re doing to improve accessibility
We are fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1. We will update this page when issues are fixed.
How we tested this website
This website was last tested on 8 Feb 2023. The test was carried out by the Digital Accessibility Centre.
Preparation of this accessibility statement
This statement was prepared on 3 Jul 2019 and updated on 18 Dec 2023.